Store Policies

HOLIDAY ORDER DEADLINES:  

We do our best to communicate our holiday order deadline well in advance of the season, due to a higher than anticipated order volume this season we have had to move the deadline up a few days.  Our Holiday order deadline is Friday, November 17th at midnight EST. Orders placed after this date will NOT be completed in time for Christmas. If you have placed your order AFTER Friday, November 17th at midnight EST, your order will be completed in sequence beginning in January 2018.  

ORDER WAIT TIMES:

Our order wait times are clearly listed at the top of our website and as a banner on all main pages.  These wait times are an approximate timeframe and may be a few days shorter or longer depending on the season.  We do our best to stick to these timeframes as closely as possible. If you need your items sooner than the listed timeframes, please consider a RUSH order. Please note order wait times listed on our website DO NOT include shipping timeframes, they are strictly for production of your order.

REFUNDS/EXCHANGES:

Due to the custom nature of our products, please be advised that once payment is received all sales are final.  We do not cancel orders, please be certain of your purchase and aware of the wait times before submitting the order.  In the unlikely event that you have a problem with your order please report any concerns within 30 days of receipt by contacting us via email and we can work together for a resolution.  Refunds or replacements will not be issued for items outside of the 30 days.      

PROOFS:

If you are purchasing one of our personalized stuffed animals or other item that requires personalization, you will receive a proof of the design before it is stitched out via email.  Please double check the proof for accuracy, color choices, layout etc.  Once you approve the proof, we are not able to make any changes and refunds will not be offered for incorrect information or spelling errors. 

PRODUCT SAFETY:

Please note that some of our items may have small pieces or embellishments that may become unattached and could be a potential choking hazard.  Please check your items over regularly and carefully before giving to a child. 

SOCIAL MEDIA:

Often times we post product photos on our social media accounts and our website.  If you prefer NOT to have your products posted, please notify us when the order is placed that you do not want any photos posted. 


DISCOUNTS:

Our items are all handmade in our small home office, prices are based on supply cost and time to plan, design and make an item. Our prices are as reasonable as we can be without devaluing our time or compromising the quality of our items. Occasionally we do have sales, promotions and discounts available.  Sign up for our newsletter on our website or visit our social media accounts for more info. 

SHIPPING:

We ship to Canada and the United States of America with Canada Post's trackable insured service. Pick up is also welcome, please contact us to arrange a time and for the address.  When placing an order please be sure the shipping address provided on your order is correct.  We are not responsible for costs associated with returned parcels and reshipping those items if the address on the order is incorrect.